Ordering, Shipping and Booked out dates.
When ordering with us these terms and conditions apply to all orders.
- All orders must be paid in full before receiving your order, either through our website or invoice .
- Any order that is cancelled within 24 hours of collection will incur a 50% cancellation fee.
- Cakes N Pieces takes no responsibility for any damage to any cake or dessert once it has been delivered or whilst in the post. Please follow all cake care instructions.
- In the event that Cakes N Pieces needs to cancel an order a full refund will be provided.
Ordering and Shipping T&Cs
All orders are hand delivered by our team or express posted via Australia post.
For all local deliveries the delivery fees are as follows:
Newcastle Area: $5
The current postcodes available for hand delivery are : 2300, 2302, 2303,2304, 2305, 2307, 2287, 2289, 2291, 2292, 2293, 2294, 2296, 2298, 2299
if you are ordering from another area please see our Around AUS items to see what is available to you.
All local deliveries are carried out between 12pm and 6pm daily on your selected date.
Due to the current lockdown deliveries are all contactless.You will receive a message on the day of your delivery, when it is in its way and when it has arrive. We ask that you collect your order once we have left your premise.
Express Post Deliveries
AVAILABLE FOR AROUND AUS ITEMS ONLY
All express post orders are sent through Australia Post. You will receive a tracking number once your order has been sent. Express orders take up to 3 days to arrive.
Please ensure that you double check your images when ordering and in the approval process as not return or refunds will be issued due to a mistake made by a customer.
Actual shipping arrival dates are completely out of our control and the estimated delivery dated can not be guaranteed. Refunds for delayed mail or issues with shipping that are are beyond our control will not be given.
Where an order is damaged or wrong due to a mistake made by Cakes N Pieces we will replace or refund your order.
If you do have any issues please contact us at email@example.com with your order number and we will do our best to assist.
If you have any questions about order please email us at firstname.lastname@example.org.