Shipping

All orders sent by Cakes N Pieces are sent with Australia Post using both standard and express shipping methods (see checkout for details) 

 

Australia Shipping

We offer free shipping  for orders with edible images or cake toppers ONLY and $8.95 for all other orders. 

FREE shipping does not come with tracking all other others are tracked.

 

Delivery Time frames

All Orders are dispatched from Newcastle NSW with in 1-2 business days depending on the size of your order. For orders with edible images dispatch will commence once we have received approval from you.

Standard Shipping: 2-10 business days depending on your location 

Express Shipping: 80% of Australia is covered by the AUS Post express network which will arrive next business day. If you are not included in the express network it will take up to 4 business days.

 

For all urgent orders please contact us at hello@cakesnpieces.com.au and we will do our best to help you out.

  

Delivery Time frames

All Orders are dispatched from Newcastle NSW with in 1-2 business days depending on the size of your order. For orders with edible images dispatch will commence once we have received approval from you.

Standard Shipping: 10+ business days depending on your location 

 

Cake and Sweets Delivery:

We offer $5 delivery for all cake and sweet or within a 30km radius from Cooks Hills 2300 and $8.95 for all other deliveries. Sugar cookies can be shipped AUS wide for $9.95 (express)

Cake and Sweets Pick Up:

Pick up can be arrange for all sweet orders from Cooks Hill 2300. Select pick up at checkout and add the date and time you would like to collect in the buyers notes.

CAKES N PIECES EXPRESS:

All express items are delivered next day if ordered before 10am the day before. If ordered after 10am your order will be delivered on the next available business day. All express deliveries are done between 10am-5pm Monday- Friday and 10am-4pm on Saturday (a specific delivery time can not be guaranteed). No Sunday Deliveries are available. Please ensure you enter the correct delivery address and contact number as redelivery fees may apply. 

 

Return Policy

Please ensure that you double check your images when ordering and in the approval process as not return or refunds will be issued due to a mistake made by a customer.

Actual shipping arrival dates are completely out of our control and the estimated delivery dated can not be guaranteed. Refunds for delayed mail or issues with shipping that are are beyond our control will not be given.

Where an order is damaged or wrong due to a mistake made by Cakes N Pieces we will replace or refund your order.

If you do have any issues please contact us at hello@cakesnpieces.com.au with your order number and we will do our best to assist. 

Net Orders Checkout

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